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Tracking order

Thank you for choosing FiliNoire. We are committed to providing a seamless shopping experience from checkout to delivery. This page details how you can track your order of Evening Dresses, Prom Dresses, Cocktail Dresses, Wedding Party Dresses, or Plus Size Dresses.

Once your order is processed and shipped, you will receive a shipping confirmation email containing your unique tracking number and a link to the carrier's website.

How to Track Your Order

  1. Locate Your Tracking Information: Find the shipping confirmation email sent from [email protected]. This email contains your tracking number and the name of the shipping carrier (e.g., USPS, FedEx, DHL).
  2. Use the Direct Carrier Link: Click the tracking link provided in the email. This will take you directly to the carrier's official tracking page with your tracking number pre-filled.
  3. Manual Tracking via a Third-Party Service: If you prefer a consolidated tracking platform, you can use a reliable universal package tracker. We recommend the following service:

Universal Package Tracker: 17Track

17Track is a widely-used platform that supports tracking for numerous postal and courier services worldwide.

How to use 17Track:

  • Visit the 17Track website.
  • Paste or type your tracking number into the main search field.
  • Click the "Track" button. The site will automatically detect the carrier and display the latest status and location of your package.
  • You can track multiple packages simultaneously by entering several tracking numbers, separated by commas or line breaks.

Important Notes

  • Processing Time: Please allow 1-3 business days for order processing and preparation before the tracking information becomes active.
  • Tracking Updates: There may be a slight delay (usually 24-48 hours) between the carrier receiving your package and the tracking status updating online.
  • Carrier Responsibility: Once the package is handed to the shipping carrier, delivery timelines and updates are managed by them. FiliNoire cannot alter the shipment's transit path or speed.
  • Need Assistance? If your tracking information has not updated for an extended period (over 5 business days after shipment), or if you have not received your shipping confirmation email, please contact our support team at [email protected]. Please include your order number for faster assistance.