Privacy policy

Our Commitment to Your Privacy

At FiliNoire, we are dedicated to protecting your personal data and your right to privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website www.filinoire.com and purchase our exquisite collection of evening, prom, cocktail, wedding party, and plus-size dresses. Please read this policy carefully. By using our site, you agree to the practices described herein.

Information We Collect

We collect information that you provide directly to us and information collected automatically.

Information You Provide:

Personal Details: Such as your name, shipping/billing address, and contact information, which are necessary to process your order.
Transaction Information: Details about the dresses you purchase, payment information (processed securely by our third-party payment processors), and order history.
Communication Data: When you contact our customer service via email at [email protected], we collect your email address and the content of our correspondence.

Information Collected Automatically:

Device & Usage Data: We automatically collect certain information when you visit our site, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand customer preferences and improve our website.
Cookies & Similar Technologies: We use cookies to remember your preferences, keep items in your shopping cart, and analyze site traffic. You can control cookie settings through your browser.

How We Use Your Information

We use the collected information for legitimate business purposes, including:

To process and fulfill your orders for our dresses, including sending order confirmations and tracking information.
To communicate with you regarding your orders, respond to your inquiries, and provide customer support.
To improve, personalize, and optimize your shopping experience on our website.
To prevent fraud, enhance security, and comply with applicable laws and regulations.
To send you promotional communications about new dress collections, special offers, or updates, but only if you have explicitly consented to receive such marketing. You may opt-out at any time.

Data Sharing and Disclosure

We value your trust and do not sell your personal data. We may share information only in the following circumstances:

Service Providers: With trusted third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, shipping (e.g., postal/courier services), and website analytics. These partners are contractually obligated to protect your data.
Legal Compliance: If required to do so by law or in response to valid legal requests (e.g., court orders, government investigations).
Business Transfers: In connection with a merger, sale of company assets, or acquisition, where customer information may be transferred as a business asset.

International Data Transfers and Storage

FiliNoire operates globally. Your information may be transferred to and processed in countries other than your own. We ensure all such transfers comply with applicable data protection laws, using standard contractual clauses or other approved mechanisms to safeguard your data.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes).

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL technology), secure servers, and restricted access to personal data. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, which may include:

The right to access, update, or correct your personal information.
The right to request deletion of your personal data ("right to be forgotten").
The right to restrict or object to our processing of your data.
The right to data portability.
The right to withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any website you visit.

Children's Privacy

FiliNoire does not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our dedicated support team:

Email: [email protected]