Faq

How do I place an order?

Simply browse our collection, select your desired dress, choose your size and color, and click "Add to Cart". Proceed to checkout to enter your shipping details and complete your payment securely.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal for a secure and convenient checkout experience.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect all your personal and payment information. We do not store your full credit card details on our servers.

How do I choose the right size?

We provide detailed size charts for each dress on its product page. Please measure yourself carefully and compare your measurements to the chart for the best fit. For Plus Size dresses, specific size guides are available.

Are the colors of the dresses accurate in the photos?

We strive to represent our dresses as accurately as possible. However, monitor settings and lighting can cause slight variations. If you have specific color concerns, please contact us at [email protected] before ordering.

Do you offer customization or alterations?

Currently, we do not offer customization or alteration services. All dresses are sold as designed and described on the product page.

Where do you ship to?

We offer international shipping to most countries. Shipping costs and delivery times are calculated at checkout based on your location.

How long will it take to receive my order?

Processing time is 1-3 business days. Delivery time depends on your location and the shipping method selected. Estimated delivery windows are provided during checkout.

Can I track my order?

Yes! Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package's journey.

What is your return policy?

We accept returns within 30 days of delivery for items in original, unworn condition with all tags attached. Return shipping fees are the customer's responsibility unless the item is faulty. Please initiate all returns through our contact email.

How do I start a return or exchange?

Please contact our customer support team at [email protected] with your order number and reason for return. We will guide you through the process and provide a Return Authorization.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval. Refunds are typically processed to your original payment method within 5-10 business days.

I have a question not answered here. How can I get help?

Our dedicated customer support team is here for you. For any inquiries regarding your order, our products, or policies, please email us at [email protected]. We aim to respond within 24-48 hours on business days.